Adobe Reader Help

Most problems with Adobe Reader can be solved by upgrading both your browser and your Adobe Reader software to the latest version of each. We recommend a browser of at least Internet Explorer 5.0 and Adobe Reader version 5.0 to fully utilize features on our site.

To download the latest version of Adobe Reader or Microsoft Internet Explorer for free, click the appropriate link below:

 

             
 

• What do I do if I receive an error message when clicking the "Submit" button that says I must be in a browser? Adobe Reader, Elements, Standard, and Professional Versions:
  
  
  1. Open Adobe Acrobat Reader, on the Edit menu, click Preferences, and then click Options.
      
  2. Check the "Display PDF in Browser" check box.
      
  3. Click OK.
     
      
• What do I do if I'm prompted to open or save the PDF file?
  
  Adobe Reader, Elements, Standard, and Professional Versions:
  
  
  1. Open Adobe Acrobat Reader, on the Edit menu, click Preferences, and then click Options.
      
  2. Check the "Display PDF in Browser" check box.
      
  3. Click OK.
     
      
• What do I do if the pdf does not display in the browser window?
  
  Adobe Reader, Elements, Standard, and Professional Versions:
  
  
  1. Refresh the browser window.
      
  2. Did the pdf display this time? If not do the following:
     
     
     1. Open the Adobe Acrobat Reader, on the Edit menu, click Preferences, and then click Options.
         
     2. Check the "Display PDF in Browser" check box.
         
     3. Click OK. 
        
         
• What do I do if a button on a pdf is not working?
  
  Adobe Reader, Elements, Standard, and Professional Versions:
  
  
  1. Open Adobe Acrobat Reader, on the Edit menu, click Preferences, and then click Javascript.
      
  2. Check the "Enable Acrobat JavaScript" check box.
      
  3. Click OK. 

For other Adobe Reader Issues, go to Adobe Reader Support.